1. Order Processing

All Deluys products are handmade, packed, and prepared with care. Orders are typically processed within 2–5 business days after payment confirmation.

Certain handmade, custom, made-to-order, or personalized items may require additional preparation time. Estimated lead times will be communicated where applicable.

Orders are processed Monday to Friday, excluding weekends and public holidays.

2. Shipping Areas

Deluys currently ships throughout South Africa.

International shipping may be available for selected products upon request. Customers interested in international delivery should contact us before placing an order.

3. Delivery Methods & Estimated Delivery Times

• Standard Courier Delivery: Estimated 2–7 business days depending on location.
• Regional & Remote Areas: Certain outlying areas may experience longer delivery times.
• Custom / Handmade Orders: Additional preparation time may apply before dispatch.

Delivery times are estimates only and may vary due to courier operations, weather conditions, high order volumes, or circumstances outside our control.

4. Shipping Fees

Shipping fees are calculated based on:

• Delivery location
• Package weight & dimensions
• Courier rates
• Order type

Shipping charges will be displayed at checkout before payment is completed.

Deluys may occasionally offer free shipping promotions or discounted delivery specials, which will be advertised on our website or social media platforms.

5. Handmade & Fragile Products

Due to the handmade nature of many Deluys products:

• Colours, textures, and finishes may vary slightly
• Small imperfections may occur as part of handcrafted production
• Some soaps and bath products may soften in extreme heat conditions during transit

We carefully package all products to help minimize the risk of damage during shipping.

6. Packaging

Deluys takes pride in packaging products securely and neatly.

• Soaps and bath products are wrapped or sealed for protection
• Fragile décor items are cushioned appropriately
• Gift bundles are packed with care and presentation in mind
• Where possible, eco-conscious packaging materials may be used

7. Order Tracking

Once your order has been shipped, tracking details may be provided via email, WhatsApp, or SMS where available.

Tracking updates depend on the courier provider used for your shipment.

8. Delays

While we do our best to dispatch and deliver orders promptly, delays may occasionally occur due to:

• Courier delays
• Public holidays
• Weather conditions
• High order volumes
• Load shedding or operational disruptions
• Incorrect delivery information

Deluys cannot guarantee exact delivery dates but will always assist where possible should issues arise.

9. Incorrect Shipping Information

Customers are responsible for ensuring all shipping information provided at checkout is accurate and complete.

Deluys cannot be held responsible for delivery issues resulting from incorrect addresses, contact numbers, or incomplete information supplied by the customer.

Additional courier fees caused by incorrect delivery information may be payable by the customer.

10. Damaged, Missing or Lost Orders

If your order arrives damaged, incomplete, or appears lost in transit, please contact us within 48 hours of receiving your parcel.

To assist with claims, customers may be required to provide:

• Order number
• Photographs of damaged items
• Photographs of packaging
• Description of the issue

Deluys will work with the courier provider to investigate and assist where reasonably possible.

11. Returns Related to Delivery

Delivery-related returns or replacements are handled in accordance with our Returns & Refund Policy.

Handmade and custom-made items may not qualify for return unless defective or damaged.

12. Collection Option

Local collection or arranged pickup may be available for selected orders.

Collection details will be communicated directly with the customer where applicable.

13. Contact Us